Service Manager

Port Elizabeth, South Africa Posted on 05/29/2026

• Lead,manage, and mentor a team of service technicians, scheduling work and overseeing performance.
• Act as the senior technical authority and point of escalation for complex electrical diagnostics, including faults in alternators, LV switchgear, Automatic Transfer Switches (ATS), and synchronizing panels.
• Provide expert guidance on mechanical and advanced controller-related issues.
• Direct the day-to-day workflow of the service department and workshop, overseeing everything from routine maintenance to new installations, commissioning, and complex electrical retrofits.
• Design and implement robust preventative maintenance programs focused on the entire power train, from the engine to the point of electrical connection.
• Manage the preparation and review of detailed technical quotations for repairs, system upgrades, maintenance contracts, and new service work.
• Ensure stringent quality control by inspecting work, signing off on major jobs, and implementing testing procedures for all electrical systems.
• Perform root cause analysis on complex electrical and mechanical failures to prevent recurrence.
• Serve as the primary technical and commercial contact for key clients, building trust through expert consultation and reliable service delivery.
• Proactively visit client sites to conduct needs analysis, advise on power quality, system upgrades, control system modernization, and integration with renewable systems.
• Drive the growth of the service department by identifying and securing new service level agreements (SLAs), particularly for clients with critical and complex power needs.
• Maintain an expert level of product knowledge on the entire power generation system, including diesel engines (Volvo, Scania, Perkins, etc.), alternators, and associated electrical distribution hardware.
• Ensure all service operations strictly comply with SANS 10142 and other relevant electrical codes, as well as all occupational health and safety regulations.
• Oversee the standby and call-out roster, acting as the primary management contact for after-hours emergencies, particularly those of an electrical nature.

• A relevant trade qualification as a QualifiedElectrician or Millwright is essential.
• AnN-Diploma or B-Tech in Electrical Engineering is highly advantageous.
• Minimum5-7 years of hands on experience in the power generation or critical power systems industry, with at least 3 years in a supervisory or management role.
• Expert level electrical knowledge is non negotiable. This must include proven proficiency in:
• Reading and interpreting complex electrical schematics and wiring diagrams.
• Troubleshooting and repairing faults on LV systems, alternators, protection relays, and Automatic Transfer Switches (ATS).
• PLC based control logic and generator synchronization.
• In depth knowledge of major generator controllers (e.g., Deep Sea Electronics, ComAp) and their configuration software is mandatory.
• Strong technical knowledge of large industrial diesel generators and experience across a range of engine makes.
• Proven leadership ability with experience managing, training, and developing a technical team.
• Must have a valid driver's license and be willing to travel to client sites.