TRAFFIC
Western Cape
Service Desk Engineer: 1st-Line IT Support & Customer Focus
SupportFinity
Job Description
A leading IT support company in Cape Town is looking for a Service Desk Engineer to join their collaborative team. This role involves providing 1st line technical support, managing support tickets, and collaborating with engineers to meet service-level agreements. Candidates should have strong customer service skills and experience in IT support. The position offers competitive salary, training, and additional benefits including leave entitlements, medical aid, and social events.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.