Senior Travel Advisor (Permanent)

Key Responsibilities : (Include the following - list is not exhaustive and other related duties may be assigned)

• Meet and exceed agreed TWF commission targets
• Meet and exceed expected transaction between 350-450 per month
• Manage after hour log calls in progress - no AH calls older than 30 days allowed
• Manage and control own queues, queries (flagged), PQR queries, Online queries - no more than 5 queries older than 90 days allowed.
• Quality fulfillment/ Ensuring accuracy of travel documents
• Knowledge of Outlook email system: compile, type and distribute client itineraries
• Follow up on e mail enquiries
• Prepare and process quotes enquiries via email as per client SLA.
• Proper understanding of Document Producer.
• Proper understanding of Taskflow.
• Proper understanding of Cliqit.
• Sell domestic, regional, and international flights, accommodation, car hire, etc, as per client request
• Compile and calculate domestic, regional, and international fares and upgrades
• Do fare building for domestic, regional, and international tickets
• Issue in exchange for domestic, regional, and international tickets
• Proper understanding of domestic, regional, and international net remit and IT tickets
• Understand processes to be follow for passengers with special needs and requests eg. Special meals, wheelchair, bikes, MAAS, etc
• Correctly issue EMD's and all domestic, regional, and international air ticket types
• Proper understanding of TWF Deals,
• Proper knowledge of TWF preferred suppliers
• Process refunds according to back office requirements and timeous submittal - no refunds older than 60 days allowed.
• Stay informed about travel industry trends and updates from suppliers on travel restrictions
• Know and adhere to all client SLA's and S&T Policies 2-4 Hours domestics and 4-8 Hours international request)
• Provide excellent customer service, practice clear and effective communication
• Respond to any client queries/concerns raised per email - act accordingly.
• Knowledge on VISA/HEALTH applications and requirements

asap

Negotiable

EDUCATION/EXPERIENCE

• National Diploma or equivalent qualifications with at least 6 + years' experience as consultant.
• Good English business communication skills - written and verbal.
• Ability to work under pressure
• Excellent knowledge of the GDS
• Willing to work on Self Booking Tool
• Support team members and Management
• Knowledge of inter-airline policies and endorsement procedures
• Understanding and ability to interpret and explain domestic, regional, and international fare rules
• Fully conversant with preferred partners frequent flyer programs