TRAFFIC Western Cape

Senior Technical Support Advisor - Complex Software

Keen

Job Description

Keen in Cape Town is hiring a Senior Customer Support Advisor to assist customers with software and hardware platforms. The role requires 2-4 years of experience in customer support, strong problem-solving skills, and proficiency in English. Responsibilities include troubleshooting, managing multiple customer interactions, and maintaining operational metrics. The position offers a salary up to R16,350 including medical and transport allowances, based on performance and attendance.

About This Role

Career insights for First-Line Supervisors of Office and Administrative Support Workers positions

Salary Benchmark
$63,450/year
Source: O*NET (USD)
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening Coordination Monitoring Reading Comprehension Social Perceptiveness
Common Technologies
Microsoft Dynamics Oracle JD Edwards EnterpriseOne Oracle PeopleSoft Blackboard software Microsoft Access Oracle Database Fund accounting software Intuit QuickBooks