Senior Tech Consultant

We are seeking a skilled and adaptable Senior Technology Consultant to provide comprehensive technical support across our IT systems, cloud platforms, and hosting environments. This role is suited to someone with a strong foundation in Microsoft technologies, modern networking, and cloud administration, who enjoys working across both infrastructure and application support.

• Diagnose and resolve hardware, software, and network-related issues promptly and effectively.
• Provide technical assistance for desktop and server infrastructure, software installations, and hosting environment setups.
• Administer and support Microsoft Azure environments, including:
  • Azure Active Directory
  • Virtual Machines
  • Networking
  • Storage accounts and backups
  • Monitoring and cost optimisation
• Manage hybrid identity environments integrating on-prem Active Directory with Azure.
• Administer Microsoft Active Directory, DNS, DHCP, and Group Policy in on-prem and hybrid environments.
• Support and maintain modern network infrastructure (LAN, VLAN, VPN, Wireless, Firewall).
• Manage Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and endpoint security.
• Implement and maintain virtualization platforms (e.g. VMware or Hyper-V) where applicable.
• Perform infrastructure upgrades and migrations, including on-prem to cloud transitions.
• Monitor system performance, capacity, availability, and security across environments.
• Support backup, disaster recovery, and endpoint protection solutions.
• Work with service desk platforms, ensuring incidents, requests, and changes are managed effectively.
• Learn and support the company's ERP system.
• Collaborate with developers and technical teams on integrations and system improvements.
• Demonstrate a working understanding of API-based integrations and modern application connectivity.

• Minimum of 3 years' experience in an IT support or service delivery role.
• Strong troubleshooting and analytical skills.
• Proven hands-on experience with:
  • Microsoft Azure administration (certification advantageous).
  • Microsoft Active Directory and hybrid identity environments.
  • Microsoft 365 administration.
• Experience supporting virtualized environments (VMware and/or Hyper-V).
• Solid understanding of modern networking fundamentals and security principles.
• Experience with backup, disaster recovery, and endpoint protection solutions.
• Exposure to ERP systems and Microsoft SQL Server.