Senior Specialist Business Development

Purpose: Provide expertise, advice and support to the dealer network in terms of sales functions and methods to assist the dealer in achieving performance objectives according to OEM standards.

• 3-5 years experience in a similar environment

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

• National Diploma and Advanced Certificates in Marketing with NQF Level 06

• Industry legislative compliance/ knowledge.

• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Conduct research to identify new opportunities/technologies which could result in better operational processes.
• Define standard operating procedures (SOP's).
• Provide expertise to identify and develop solutions to improve quality of processes and services.
• Provide specialist advice to enable planning for value-added process improvements, initiatives and services.
• Analyse sales performance relevant to the sales and CSI targets.
• Analyse the Sales Customer Satisfaction Index (CSI) performance and assist, design and manage the implementation of action plans to achieve the CSI objectives.
• Ensure that the dealer adheres to the sales standards relevant to the sales process.
• Maximise performance of new vehicle business and the dealer network.
• Monitor dealer compliance regarding corporate identity and fundamentals (e.g., stock holding, etc.) aligned to OEM standards.

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.

• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
• Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service.
• Build a strong appreciation of customer needs, ensure understanding and make recommendations to improve customer interaction and overall satisfaction.
• Manage the resolution of customer concerns at OEM or dealer level.

• Own and live up to company values.
• Participate in forums that positively contributes to knowledge improvement.
• Provide advice and support with the management of change and offer operational support where required.
• Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Identify skills gaps and recommend training requirements.