Senior Solution Architect (Retail WFM Transformation) (Cape Town)

Cape Town, South Africa Posted on 04/05/2026

We are seeking a Senior Solution Architect to lead the end-to-end architecture design for a large scale Retail Workforce Management (WFM) transformation .

This is a high impact role focused on the Design/Investigation Phase , where you will produce a validated, build ready architecture blueprint that removes ambiguity, accelerates delivery, and reduces implementation risk.

You will play a pivotal role in shaping a modern WFM ecosystem , ensuring seamless integration, strong data governance, and a resilient, secure, and store friendly solution.

You will be accountable for delivering architecture outcomes across:

• Target Solution Architecture - Define the future state Retail WFM ecosystem
• Integration Architecture - Systems, interfaces, patterns, and controls
• Data Architecture - Data flows, validation, reconciliation, and auditability
• Non Functional Architecture (NFRs) - Performance, usability, availability, and supportability (with store users in mind)
• Security & Resilience - Embedded by design and validated with SMEs
• Business Case Enablement - Architecture inputs into cost, timeline, and investment case

• Architecture principles, assumptions, and constraints
• Architecture Decision Records (ADRs) to lock key design choices
• Integration landscape map (systems and interface purposes)
• Prioritised interface catalogue (API/event/file, frequency, ownership)
• Design level reliability principles (error handling, monitoring expectations)

A concise, high impact deliverable ensuring data integrity and auditability:

• High level data domains and object model (WFM + enterprise data)
• Validation rules at integration handoff points
• Reconciliation, traceability, and audit controls (payroll/compliance critical)
• Clear integration boundaries and expectations across systems

• Store focused NFRs (usability, performance, availability, supportability)
• Security by design (access models, auditability, secure integrations)
• Cloud, quality, and cybersecurity standards alignment

• Dependencies, risks, and sequencing (RAID inputs)
• Cost and timeline drivers (complexity, constraints, sizing factors)

• Lead end-to-end architecture design across solution, integration, data, and NFRs
• Facilitate design workshops to translate business needs into technical decisions
• Define integration patterns and contracts (ownership, frequency, reliability)
• Partner with Business Process Leads to align process system data design
• Embed security and resilience principles into all architecture outputs
• Design solutions that optimize store operations and reduce administrative effort
• Contribute to investment case development with clear architectural insights
• The Business Process Lead owns business decisions, policies, and RACI

The Solution Architect translates these into:

• Integration contracts
• Data controls and auditability

• 8+ years in Solution Architecture within enterprise, integration heavy environments
• Strong exposure to Workforce Management (WFM) , scheduling, or time & attendance systems
• Experience embedding security and resilience by design
• Strong facilitation skills-translating business discussions into clear technical outcomes

• Experience with UKG or similar enterprise WFM platforms
• Retail / multi site operations experience (store networks, complex scheduling)
• Exposure to cloud/SaaS architectures , integration patterns, and observability
• Architecture Clarity - Produces precise diagrams and decision records
• Integration & Data Rigor - Defines practical, testable data and interface contracts
• Security & Resilience Mindset - Designs with risk mitigation from the outset
• Store Empathy - Understands retail environments and operational realities
• Executive Communication - Simplifies complexity and articulates trade-offs clearly