TRAFFIC
Western Cape
Senior SaaS Customer Advocate - Email & Chat
Boldrimpact
Job Description
A dynamic customer service company is seeking a Senior Customer Advocate in Cape Town, South Africa. The role includes engaging with customers via email and chat to resolve inquiries regarding products and services, ensuring timely and professional support. Candidates should have at least 3 years in customer service, strong written English, and an understanding of customer experience best practices. Experience with SaaS products is highly desirable.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365