Senior Reservations Agent - Leisure Groups

Location: Cape Town, South Africa

Start Date: Immediately

Hybrid: Yes

For our Head Office in Cape Town, we are looking for an experienced Reservations Agent to join our team. This is an exciting opportunity to contribute to a leading Destination Management Company renowned for crafting unique and memorable travel experiences across Southern Africa.

As a Senior Reservations Agent, you will report directly to the Leisure Groups Team Leader, with responsibilities that include, but are not limited to:

• - Set up and manage Block-Booking Allotments in collaboration with the GMO.
• - Recommend and manage alternative suppliers/products that align with company requirements.
• - Maintain Block-Bookings for Series and ADHOC groups and update allotment grids.
• - Monitor and manage Block-Booking inventory, ensuring updates for both FIT and ADHOC bookings.
• - Ensure adherence to cancellation policies.
• - Provide booking statuses upon request for tour block-bookings.
• - Inform Groups & Product departments of any supplier changes (e.g., closures, renovations).
• - Assist the department with Product-related requests.
• - Notify Consultants and follow up on supplier deposit payments.
• - Cancel services before release dates as per tour availability and update grids.
• - Negotiate with suppliers with strict policies before incurring charges.
• - Cancel suppliers for unconfirmed tours and update grids.
• - Ensure duplicate or unwanted suppliers are cancelled.
• - Arrange extra services as required (e.g., restaurant reservations, activities like kayaking).
• - Book tour extensions

• - Prepare supplier rate comparisons for the current vs. the previous year, including increase ratios.
• - Evaluate rate increases and provide a comparative analysis to Management.
• - Assist in negotiating supplier rates with the Product department to secure better pricing.
• - Input contracted rates into Tour Quoting and Invoice Calculation Templates.

• - Attend Team Meetings and provide Daily Reports to Team Leader/s and Director/s.
• - Maintain a clear, concise, and effective communication style with clients, Management, and the team.
• - Attend industry events, trade shows, and networking opportunities to promote Terra Nova Tours.

• - Diploma or degree in Tourism, Hotel Management or Events Management.
• - Minimum of 5 years of experience in Group Travel or Hotel Reservations.
• - In-depth knowledge of South Africa as a tourism destination.
• - Proven ability to manage complex bookings and to handle pressure and tight deadlines.
• - Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.
• - A proactive, problem-solving attitude and ability to work independently as well as part of a team.
• - Strong communication and organisational skills, with an ability to manage multiple tasks efficiently.
• - Ability to establish and maintain effective working relationships with both clients and suppliers.
• - Advanced knowledge of Microsoft Office and proven track record in use thereof.
• - Knowledge of Tourplan is an advantage.

• - Competitive salary with performance-based incentives.
• - Opportunities for Career Growth and Development.
• - Travel perks and discounts.
• - A dynamic and supportive work environment.

Please send your application detailing your relevant experience along with your earliest Start Date and Salary Expectations to .

At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients.

With our Head Quarter in the scenic city of Cape Town, South Africa, and a strategic presence in Windhoek, Namibia, we are perfectly positioned to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa. Our services include Tailor-made Individual Travel, Group Travel, Scheduled Tours, and Meetings and Incentives.

As part of our team, you will have the opportunity to work in a dynamic environment, surrounded by like-minded individuals who share your passion for travel. If you are ready to contribute to creating memorable travel experiences while growing your career, we invite you to apply.