Senior Manager Florida Road (W)

Join the Wackys family as we open our brand-new store in Florida Road Durban. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

1. Overseeing overall operation of the restaurant/ take-away


2. Ensuring quality standards of food and WACKYS Standard Operating Procedures are maintained


3. Overseeing and managing stock control, purchasing and orders


4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away


5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so


6. Managing staff including discipline and work rosters.


7. Work within a team and drive the restaurant/take-away forward


8. Ensuring compliance with health and safety regulations


9. Ensure daily opening and closing procedures are conducted at the store


10. Marketing activities - to ensure that promotion and incentive programmes are introduced at the store


11. Customer service relations management - handling of customer service complaints and ensuring complaints are handled within the required time frame


12. People management - ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store


13. Recruitment and selection - leading, training and monitoring the performance of the team in the store to increase productivity and profitability


14. Performance evaluation of staff

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required


2. GAAP experience and knowledge - Advantageous


3. Management skills


4. Organizational skills


5. Customer service and good verbal communication skills


6. Problem-solving skills