Senior Insights Executive

We have an opportunity for aseasoned XM Senior Insights Executive to lead projects and accounts, driving insights and growth through expert research design and data analysis. As a key team player, you'll manage account activities, collaborate across departments, and ensure timely delivery of high-quality results.

• A good understanding of XM/CX Research
• Leadership skills
• Project management skills
• Ensure sound relationships with all internal and external stakeholders
• Research design, Data analysis, consolidation and presentation
• Translate data into insights that address key client business questions
• Develop and implement appropriate reporting, tracking and analysis methods
• Contract Renewals
• Technical platform knowledge
• Knowledge transfer
• Thought leadership

• Strategic Thinking/Insights
• Business Acumen
• Analytical thinking
• Attention to detail
• Customer insight & focus
• Relationship building/Networking
• Service delivery excellence
• Decision making
• Open & effective communication
• Problem solving
• Process Orientation
• Adaptability
• Critical thinking
• Storytelling
• Time management

• 3 - 5 years research experience (preferably in the CX or Market research industry)
• Holds a degree in economics, marketing, sociology, psychology, science, research, statistics, or business, preferably a post-graduate qualification
• Fluent in English (spoken and written)
• Proficient in Microsoft and Office tools; specifically, MS Outlook, Excel, PowerPoint, and Word

Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.

IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals.