Senior Guest Services and Rental Assistant

Step up, lead from the front, and help shape unforgettable mountain experiences.

We're on the hunt for a Senior Guest Services & Rentals Assistant to join our Queenstown Cardrona-Treble Cone team. This is your chance to take the next step - combining hands-on guest service with leadership, coaching, and day-to-day operational support in a fast-paced alpine environment.

This is more than a senior position - it's a leadership opportunity. You'll set the standard on the floor, support your team through busy peak periods, and ensure every guest interaction is seamless, positive, and memorable.

You'll lead by example while keeping the operation running smoothly, from coordinating transport and managing the flow of guests, to supporting staff training and stepping up when the Team Leader is away.

• Leading from the front - delivering exceptional guest service every day
• Supporting and guiding the team to create a positive, high-performing environment
• Assisting with staff training, onboarding, and ongoing coaching
• Helping manage daily operations, including staff flow, scheduling, and busy periods
• Ensuring smooth guest journeys across reservations, rentals, retail, and transport
• Handling guest feedback and resolving issues with a solution-focused mindset
• Driving sales across snowsports, rentals, retail, and multi-day experiences
• Maintaining high standards across the store, equipment, and presentation
• Stepping up to run the branch when needed

• Proven experience in snowsports (3+ seasons preferred)
• Strong reservations and sales experience (RTP knowledge a bonus)
• Confidence leading teams in a fast-paced environment
• The ability to stay calm under pressure and keep others motivated
• A proactive, solution-focused mindset with great initiative
• A positive attitude and the ability to inspire those around you

Epic staff perks you'll actually use.

Work where others holiday. You'll score a free Ski Pass, sweet mountain discounts, and access to unforgettable RealNZ experiences. Think cruising Milford or Doubtful Sound, enjoying Walter Peak's famous BBQ, exploring glowworm caves, or heading to Rakiura - all at little to no cost. Not a bad way to spend your days off.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

Click Apply now to be taken to our careers page

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.