Senior Front Desk & Office Operations Specialist

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.Manages reception activities, welcoming visitors and handling incoming calls.Position PurposeThe Receptionist serves as the first point of contact for clients, visitors, and employees, always embodying the company's values and professionalism. This role is responsible for front desk and office management including facilities management.Key ResponsibilitiesCoordinate front-desk activities, including distributing correspondence and redirecting phone calls;Handling customer complaints;Occupational Health and Safety Officer duties (designated Fire Aider)Answer, screen and forward incoming phone calls;Management of office stationery and kitchen supplies;Handling of all courier and postal services;Offer administrative support across the organization;Direct visitors to the appropriate person and office;Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures);Provide basic and accurate information in-person and via phone/email;Receive, sort and distribute daily mail/deliveries and parcels;Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor parking codes);Order front office supplies and keep inventory of stock;Update calendars and schedule meetings when needed;Keep updated records of office expenses and costs;Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.Manage the Chocolate/Finance and storage room and implement controls where necessaryE-shop duties as directed by RetailBooking travel and accommodation and ensuring the Visa requirements are managed with the external providerReconciliation of monthly expense claims for the Executive TeamResponsible for first line company fleet queries including the administration of the pool carsEnsure first aid kits are compliant, and a register is kept of first aid and firefighter equipmentCo-ordinating the booking of staff events, conferences and off-site meetingsKnowledge, Skills & ExperienceProven work experience as a Receptionist, Office Administration or similar role;Proficiency in Microsoft Office Suite;Professional attitude and appearance;Professional written and verbal communication skills;Ability to be resourceful and proactive when issues arise;Excellent organizational skills;Multi-tasking and time-management skills, with the ability to prioritize tasks;Ability to work under pressure and independentlyCustomer service focused;Attention to detail;Able to grow with the level of responsibilities and with the size and structure of the business.Minimum of 5 years' working experience in an office environment;Advanced Knowledge of Microsoft Office package (mainly Outlook, Word, Power Point and Excel);Advanced knowledge of business English (written and spoken)Additional certification in Front Desk management/reception is an advantage