Senior CX & E commerce Support Lead (Remote)

A leading e-commerce company is seeking a Senior Customer Support / Customer Experience Manager to enhance customer support operations. You will manage the entire customer support lifecycle, ensuring high satisfaction while driving operational excellence. The ideal candidate has over 5 years of experience in similar roles, particularly in e-commerce, with expertise in Zendesk and Shopify. This position is remote, requiring proven remote work experience and proficiency with relevant collaboration tools.