Senior Customer Service Lead - Operations & Analytics

A leading medical device company in Johannesburg seeks a Senior Supervisor in Customer Service. The candidate will manage high-performing teams and coordinate solutions for customer-facing issues. Requirements include a college diploma and 5-6 years in a customer service role, along with advanced knowledge of MS Excel and ERP systems. A proactive mindset and strong relationship-building skills are essential. This position offers the chance to drive continuous improvement within the organization.