German - Speaking Customer Service Associate

German - Speaking Customer Service Associate page is loaded German - Speaking Customer Service Associatelocations: ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridgeposted on: Posted Yesterdayjob requisition id: RJob Title:German - Speaking Customer Service AssociateJob DescriptionOur German-speaking Customer Service Advisors work on behalf of a global customer-centric company, supporting consumers from around the globe.Your new career will involve providing exceptional customer experiences, primarily through inbound calls.You will be dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer focused role, you will be required to actively working towards performance-based targets. This Customer Support Advisor role at Concentrix is a great match if you: Fluent in German (B2 level) Have a minimum of 6 months international contact centre experience Matric qualification Ability to work rotation shifts (24hours) Are self-motivated and highly responsible Strong attention to detail PC Literate (Speed, accuracy and navigation) In this role, we offer benefits that help you support your unique lifestyle: A monthly salary of R. Medical aid for main member / medical insurance for employee and two dependents Pension Fund Subsidized transport Fantastic Employee Assistance Programme (EAP) Group life cover Access to financial well-being sessions, will writing sessions and stress management sessions Team building and upskill training opportunities Interactive and inclusive company culture Relocation package for candidates outside KZN on offer. Expectations . Taking ownership of high profile, escalated cases from beginning to resolution Manage work order within business SLA's Proactively offer solutions to any issues or concerns that customers might face Consistently applying agreed behavioural and compliance standards Sharing knowledge and skills with other members of the team Communicating new information that is relevant to the campaign to colleagues, customers and managers Developing and maintaining current knowledge of the campaign Ensuring first contact resolution at all times Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes Providing excellent customer experiences at all time Verifying and updating customer information Proactively offer solutions to any issues or concerns that customers might face Your qualifications and experienceJoin a company where you can grow and develop in your career, where we are fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent.Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive! Eligibility to work In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location:ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga RidgeLanguage Requirements:German (Required)Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the # Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.