TRAFFIC
Gauteng
Senior Customer Experience Leader & Operations
Schneider Electric
Job Description
A global technology leader in Johannesburg is seeking a Customer Experience Operations Senior Professional to champion exceptional service. This role involves leading initiatives, analyzing feedback, and collaborating with stakeholders to enhance customer satisfaction. The ideal candidate has a strong background in customer experience management with at least 5 years of experience and excellent analytical and problem-solving skills. Join us in creating lasting customer relationships and driving business success.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365