Senior Business Manager - Key Accounts and Telesales Cape Town, Newlands

# Senior Business Manager - Key Accounts and TelesalesThis is a dual-focus leadership role that requires a proven sales leader to not only manage and drive a team of Customer Relationship Managers (CRMs) to hit targets but also to personally handle a portfolio most important, high-value Strategic Key Accounts.The core objective is to achieve and exceed sales revenue targets through effective team management, strong personal key account sales, and the consistent implementation of the P24 Sales Way (diagnostic selling process).Key Responsibilities and Focus Areas 1. Team Leadership & Performance Management Goal: Achieve all team sales revenue targets. Methodology: Ensure the team uses the P24 Sales Way (diagnostic selling). Management: Conduct regular meetings for pipeline/projection review, manage under-performers monthly (with HR assistance), and run motivational/reward sessions. Compliance: Enforce daily activity recording and analysis against contact plans. 2. Strategic Key Account Management (Personal Sales) Goal: Achieve personal sales revenue targets. Focus: Managing a dedicated portfolio of high-value strategic accounts. Sales Approach: Apply the P24 Sales Way at an executive-level, focusing on upselling, retention, and building strategic relationships. Personally manage a portfolio of high-value Strategic Key Accounts. Achieve personal sales revenue targets while driving long-term account growth and retention. Build executive-level relationships with key decision-makers within strategic accounts. Apply the P24 Sales Way in complex, consultative sales engagements. Drive upselling, cross-selling, and repeat business opportunities. Identify revenue risks and growth opportunities within key accounts and take proactive action. 3. Administration & Reporting System Usage: Ensure full and compulsory usage of the interaction management system (CRM) for both self and team. Escalation: Resolve escalated client/CRM digital complaints/queries quickly (ideally within the same working day). Communication: Proactively report competitor activity and identify/flag risk customers to the Head of Sales. Ensure effective day-to-day running of sales operations through disciplined reporting and management oversight. Conduct regular performance, pipeline, and operational meetings with CRMs. Manage channel-specific costs in line with approved budgets. Ensure a working environment and culture that enables teams to operate effectively and efficiently. Develop and execute dynamic channel strategies aligned to Property 24 overall business goals, vision, and values. 4. Learning and Development Coaching: Actively coach and upskill the team by identifying and addressing learning gaps. Develop and execute dynamic channel strategies aligned to SAHL's overall business goals, vision, and values.People Leadership, Coaching & Capability Development Attract, develop, and retain high-calibre sales and support talent. Oversee workforce planning, resourcing, capacitation, and skills development initiatives. Embed a strong coaching culture where individuals understand how their contributions align to Property 24 broader objectives. Actively coach and upskill teams by identifying performance and capability gaps Manage underperformance through structured monthly reviews and improvement plans, in collaboration with HR where required. Demonstrate deep product knowledge, technical sales expertise, and strong interpersonal skills. Communicate clearly and consistently, providing regular feedback on performance and behaviour. Lead authentically by example, fostering trust, accountability, inclusivity, and diversity.Risk Management, Governance & Compliance Ensure 100% adherence to company policies, procedures, and governance requirements. Proactively identify, assess, and mitigate risks within the sales portfolio. Maintain strong, collaborative relationships with internal teams to ensure efficient deal execution. Demonstrate ethical leadership in all engagements with clients, partners, and stakeholdersRequired Skills, Experience, and Attitude 5+ years of sales management/team leadership experience. Proven experience in digital sales or strategic account management. Minimum 2 years working with MS Excel and Google docs. Strong Analytical skills (for data/activity analysis). Relationship building skills. Strong verbal and written communication. Organised and good time management. High EQ (Emotional Intelligence). People-orientated (Coaching & Management). Strategic thinker (for key accounts). Focused on results (thrive on high performance). Able to accept accountability. Believe in healthy conflict. Able to show commitment Minimum: Grade 12 (Senior Certificate). Tertiary qualification is advantageousWhat this Role Demands This role demands a highly organised, results-driven, and emotionally intelligent leader who can successfully balance being a manager, a coach, and a top-tier individual sales contributor. The ability to switch between high-level executive engagement (key accounts) and detailed operational/coaching activities (team management) is critical. If we're blown away by your CV, we'll call you in for an interview.