Sales Administrator

As a Sales Administrator, you'll ensure all customer purchases and orders are processed efficiently, accurately and professionally. This role places strong emphasis on administrative precision and payment handling, and you will play a key role in supporting our sales team.

• Process customers' sales and orders accurately and timely. This includes generating invoices, taking delivery details and handling payments.
• Perform daily cash up recons and ensure accurate balances.
• Ensure that all data gathered from customers and sales consultants is accurate (in relation to product codes and delivery addresses etc.).
• Answer telephone calls professionally and manage queries efficiently.
• Adhere to company policies and procedures.
• Generate reports as required (on Excel) and carry out all related administration, including filing.
• Assist customers with Homeware product sales.
• Support sales team and visual merchandisers with housekeeping duties and showroom assistance when needed.
• Participate in daily/weekly stock takes as scheduled by the Retail Manager.
• As the first point of contact with customers, provide friendly, informed assistance to enhance the client experience.
• Address customer complaints promptly and elevate when necessary.
• Be willing to take on further responsibilities, if necessary, as directed by the Retail Manager.

• Grade 12/Matric
• Minimum of 3 years' relevant experience.
• Strong administration skills.
• Proficient in Microsoft Office, especially Excel.
• Prior experience in customer facing administrative role is essential.
• Available to work retail hours, including weekends and public holidays.
• Passionate about décor and Weylandts furniture and homeware products.
• Comfortable working with different systems and technology, including POS and inventory management systems.

• Strong attention to detail and accuracy
• Proactive and solutions mindset
• Effective problem solving and decision making abilities
• Team player, with a positive attitude
• Excellent communication and organizational skills
• Commitment to delivering excellent customer service

• Competitive Compensation: Highly competitive salaries aligned with market standards, performance based incentives, and generous staff discounts.
• Employee Benefits: Provident Fund which includes life assurance, income protection & funeral cover
• Work Life Balance: We're committed to employee wellbeing and work life balance through reduced working hours and access to wellness support.
• Flexible Leave: Our updated leave policy offers up to 20 days for Retail and Head Office teams and up to 18 days for the Distribution Centre.
• Growth Culture: We champion internal growth by promoting from within, nurturing a learning culture, and investing in high potential talent.
• People First Culture: Driven by design, integrity, and shared passion

Note: Whilst this job description covers most aspects of the employee's role, it is not an exhaustive list. There may be other related areas where the Company can reasonably expect the employee to become involved in. Similarly, subject to operational requirements, this description will be reviewed from time to time.