SaaS Business Systems Analyst

Bellville, Cape Town, South Africa Posted on 19/01/2026

• Location Type Hybrid (Part office, Part remote)
• Job Type Permanent
• Salary R - R CTC dependent on experience
• Remuneration Term Per Month
• Date Opened 19/01/2026
• State/Province Western Cape
• Country South Africa

A healthcare tech company is seeking an experienced full-time, Business Systems Analyst to be the operational architect supporting their transformation into a world-class SaaS company.

You will be the engine room of their strategy, responsible for translating an ambitious vision into the slick, efficient, and scalable processes and systems that will drive growth. This is a unique opportunity to build the operational backbone of a company from the ground up, with a direct impact on their success.

• Map, analyse, and redesign all core business processes to support our new SaaS model, including the PCP Partner lifecycle, doctor onboarding, sales funnels, and customer support workflows.
• Work directly with department heads to identify bottlenecks and inefficiencies, implementing practical solutions that save time and improve quality.
• Document all processes in a clear, accessible way to create a "single source of truth" for how the business operates.

• Lead the selection, implementation, and ongoing administration of their core business systems, starting with their CRM (e.g., HubSpot, Zoho).
• Design and build automated onboarding flows for new doctors and PCPs to create a seamless, low-touch experience.
• Ensure all their systems (CRM, LMS, support desk, etc.) are properly integrated and that data flows cleanly between them to provide a holistic view of the customer.
• Act as the critical bridge between the commercial/operational teams and the software development team.
• Gather business requirements from stakeholders (e.g., "Our PCPs need a better way to track referrals") and convert them into clear, actionable technical requirements and user stories for the engineering team.
• Participate in sprint planning and review meetings to ensure that what we are building directly solves the business problem it was intended to.

• Experience: 5+ years of experience as a Business Analyst or Systems Analyst, ideally within a B2B, SaaS or technology startup environment.
• Systems Expert: Demonstrable, hands on experience implementing and administering a CRM from scratch is essential.
• Methodology: Experience with Agile/Scrum software development methodologies.
• Process Mapper: You are a natural systems thinker who loves whiteboarding workflows and using tools like Lucidchart, Miro, or Visio to bring clarity to complex processes.
• Tech Translator: You are fluent in the language of both business and technology and have experience writing clear requirements documents or user stories for a technical audience.
• Proactive & Autonomous: You are a self starter who thrives in a fast paced environment. You don't wait for instructions; you identify problems and start building solutions.
• Exceptional Communicator: You can confidently interview a senior stakeholder, document their needs, and present your findings and recommendations clearly.
• Contract: This is a full time, permanent position.
• Work model: On site during probation, then a hybrid model once probation has been completed.