Risk Behavioural Analyst

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience, and security. We're empowered to achieve the ultimate in high performance gaming experiences using the best technology available.

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action packed, and we expect you to bring your A game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

We're building experiences that wow our customers - and that starts with bold, curious people who want to do work that matters. If you're hungry to grow, excited by impact, and ready for a challenge that will supercharge your career, this could be your moment.

• Detect and identify customers displaying behaviour that falls in line with gameplay profitability strategies.
• Detect and identify behaviour trends across accounts, using all metrics available to identify fraud group activity.
• Investigate accounts and take the appropriate action.
• Ensure that adequate preventative and detective strategies are in place to mitigate loss.
• Compile fraud group profiles, put measures in place to mitigate and communicate across the Department for detection.
• Suggest or recommend new or improved rules or processes aimed at detecting fraudulent activity.

• Understand the workings of all games.
• Keep the department abreast of game features that present a potential risk.
• Continuous monitoring of profitability of games.
• Escalate game malfunctions.

• Review new affiliate sign ups.
• Monitor and analyse affiliate traffic and revenue to detect any irregularities.
• Alert key stakeholders to affiliate profitability concerns.

• Compile impact analysis on all groups to monitor group activity.
• Group activity reporting and compilation.
• Maintain accurate records of tasks and results with a focus on achievements and efficiency.
• Prepare monthly reporting for submission to key stakeholders.

• Stay abreast of industry changes in regards to both software and promotions.
• Construct rules to proactively reduce the risk of advantage gameplay to the business.
• Conduct impact analysis across each Sports and Casino group/syndicate to monitor and assess group level activity.
• Understand terms & conditions and recommend changes in line with investigation findings.
• Monitor social media discussions in relation to gameplay profitability strategies.
• Continuous development, implementation and enhancement of procedures, tools and systems.
• Ensure policy and process documents are up to date and stored for reference.
• Ensure "cheat sheets" are compiled and available for reference.
• Be aware of and understand the regulatory requirements pertaining to the various functions of the daily tasks.
• Maintain and meet current SLAs.

This list covers your core responsibilities - with plenty of room to stretch, explore and take on new challenges as we grow.

You're someone who brings:

• Clear, confident communication (written and verbal), and the ability to break down complex ideas.
• A collaborative mindset, working smoothly with cross functional teams to hit shared goals.
• Strong organisational skills and the ability to manage multiple projects without dropping the ball, with a track record of delivering on time and within scope.
• Exceptional attention to detail and a commitment to high quality work.
• Adaptability - staying sharp, productive and positive in fast moving environments to adapt quickly to changing priorities while maintaining effectiveness.
• A good understanding of the Risk Environment (methodology, systems & technology).
• A good understanding of Risk exposure in Sports betting.
• A very good understanding of Casino Games Advanced to Power User level skills in Ms Office Excel.
• Consistent behaviour aligned to the organizational culture.

• In depth knowledge of sports betting markets, including odds calculation, betting types and market trends.
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
• Experience in developing and executing customer retention strategies.
• Working knowledge of Tableau, PowerBI and Elastic Search.
• An advanced understanding of Casino Promotion Setup and Terms and Conditions.
• Understanding advantage gameplay strategies.
• Strong understanding of fundamentals and configurations of Sports Betting / Trading.
• Good knowledge of how fraud groups operate.
• Exposure to Affiliate Management.
• Ability to identify, analyse and report on trends.
• Good understanding of market specific regulatory requirements.

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

• Our learning and development programmes give you tools, training and opportunities to level up fast.
• Employee Assistance Programme offers resources for you and your family.
• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy

By applying for this role and supplying the necessary details, you grant us permission to conduct credit and criminal record checks as it provides access to customers' financial details. This will be done confidentially and solely for verification purposes.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.