Return and Rental Agent

Are you service-driven, detail-oriented, and passionate about delivering great customer experiences?

We're looking for a Return and Rental Agent to join our team, responsible for processing vehicle rentals, returns, and inspections efficiently and professionally.

The Woodford Group was established in 1991 in Durban and has grown into a leading mobility provider in Southern Africa. We offer a full range of services, from short-term rentals to long-term leasing, vehicle sales, and trade-ins.

Join us as we pursue our vision: to be the best and most trusted mobility brand in Southern Africa.

RETURN AND RENTAL AGENT to be based at Cape Town International Airport

Join a vibrant and forward-thinking team where innovation and exceptional customer service drive everything we do.

As part of our team, you'll:

• Make a difference: Contribute to a company that leads the market and values the impact of every team member.
• Grow your career: Take advantage of opportunities to develop your skills and advance in a supportive environment.
• Collaborate and innovate: Be part of a collaborative culture that values fresh ideas and teamwork.

Your contributions matter, and your growth is our priority.

Join us and be part of something extraordinary!

• CUSTOMER FOCUS You are genuinely attentive to customer needs, providing friendly, professional service and resolving concerns with care and efficiency.
• ACCURACY You pay close attention to detail, ensuring transactions, records, and vehicle inspections are completed correctly and without error.
• DEVOTION TO QUALITY You take pride in maintaining high service and inspection standards, ensuring every task meets company expectations.
• SERVICE-ORIENTATION You enjoy helping others and consistently go the extra mile to deliver a positive experience to customers and colleagues alike.
• INTEGRITY You are honest and dependable, adhering strictly to company policies, safety standards, and reporting procedures.
• CALM UNDER PRESSURE You remain composed, polite, and efficient during busy times, without compromising on quality or professionalism.
• ORGANISED AND METHODICAL You follow procedures diligently and keep records and workspaces well organised to ensure smooth daily operations.
• TEAM PLAYER You collaborate well with colleagues and supervisors, contributing positively to teamwork and consistent shift performance.

• Matric / Grade 12 certificate or equivalent.
• Basic computer literacy with strong administrative ability.
• Excellent written and verbal communication skills and a customer focused attitude.
• Valid South African driver's licence and understanding of local traffic laws and driving regulations.
• Well groomed, able to stand for long periods, and available to work flexible hours (including weekends and holidays).

• Additional qualifications in customer service, administration, or related fields.
• Experience in the rental, automotive, customer service, or travel industries.
• Familiarity with reservation or booking systems used in the car rental sector.

Greet and assist customers with rental inquiries in a friendly, professional manner.

Clearly explain rental terms, conditions, and insurance options.

Address customer concerns promptly to ensure satisfaction.

Process rental reservations, returns, and extensions accurately and efficiently.

Verify customer identification and valid driving licences.

Handle payments, issue receipts, and maintain accurate records of all transactions.

Conduct thorough vehicle inspections before and after rentals.

Report any damages or discrepancies in line with company policies.

Maintain key handling protocols and assist with coordinating vehicle availability.

Adhere to company policies, safety standards, and local traffic regulations.

Ensure all documentation and processes comply with company requirements.

Keep transaction and inspection records updated and organised.

Support smooth workflow during peak periods, weekends, or holidays.