TRAFFIC
KwaZulu-Natal
Retention & Upsell Specialist (Customer Care)
CXP are now part of the Huntswood Group
Job Description
A customer service provider in KwaZulu-Natal is seeking a Retentions Advisor to negotiate renewals and upgrades with customers. The ideal candidate has at least one year of UK call center experience, preferably in subscription-based services. Responsibilities include resolving customer queries and maintaining Salesforce records. The company offers performance-based incentives, tenure recognition bonuses, and a focus on career development, promoting a collaborative culture.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.