Retention Support Lead - Customer Experience & Ops

A leading South African enterprise based in Randburg is seeking a diligent individual to lead its Outbound Retention Support team. This position requires overseeing customer cancellation processes, managing a team of consultants, and meeting performance targets. Applicants must possess Matric, relevant experience in contact centers, and strong leadership skills. The role offers opportunities for improving customer service and involves significant reporting and team management responsibilities.