TRAFFIC
KwaZulu-Natal
Retention & Customer Service Specialist
CXP are now part of the Huntswood Group
Job Description
A global customer service provider based in KwaZulu-Natal is looking for Customer Service and Retentions Advisers with voice experience. You will be responsible for maintaining high service quality and handling calls, chats, and emails. The ideal candidate should have at least 1 year of webchat experience, a clear credit and criminal record, and excellent communication skills. Join a dynamic and ambitious team focused on customer satisfaction and continuous improvement.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.