TRAFFIC
KwaZulu-Natal
Retention Advisor - Customer Service (Voice)
CXP are now part of the Huntswood Group
Job Description
A global service provider is seeking Customer Service and Retentions Advisers with voice experience to join their team in South Africa, KwaZulu-Natal. Candidates must possess excellent communication skills and at least one year of customer service webchat experience. The role requires the ability to handle high volumes of calls and proactively resolve issues, ensuring top-quality service delivery. Clear criminal and credit records are necessary, along with a Matric or equivalent qualification.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.