TRAFFIC
Gauteng
Retail Territory Manager - RKRTM
Armstrong Appointments
Job Description
Main job function 
- Works closely with Business Managers and Head Office teams to streamline reporting structures, resolve discrepancies, and implement standardised administrative procedures across all locations.
- Ensures each site adheres to corporate governance requirements, financial documentation accuracy, and labour law compliance.
- The Territory Manager provides strategic oversight of forecourt operations across multiple service stations, ensuring consistency in operational efficiency, safety compliance, and customer service excellence.
- They assess performance metrics, identify areas for improvement, and implement best practices to optimise fuel sales and service delivery.
- By guiding site managers and aligning operations with business objectives, they drive profitability, mitigate risks, and maintain a competitive edge within the market.
- Provide leadership and support to Business Managers and Function Managers to align forecourt operations with business objectives.
- The Territory Manager provides strategic oversight of convenience store and add-on service operations across multiple service stations, ensuring consistency in merchandising, inventory control, and customer service excellence.
- They analyse sales performance, guide store managers in achieving revenue targets, and implement best practices to enhance efficiency and profitability.
- By ensuring adherence to company/brand standards, regulatory requirements, and competitive pricing strategies, they drive sustainable growth, optimise store layouts,
- By guiding site managers, optimising resource utilisation, and identifying competitive advantages, they drive regional growth, enhance service quality, and ensure the consistent execution of high standard QSR operations across the portfolio.
- Conducting regular site visits to assess workforce performance, morale, and adherence to company policies.
- Driving initiatives to improve employee training, performance, and workplace culture across the service station network.
- Overseeing compliance with labour laws, Human Resources policies, and workplace safety regulations across multiple locations, ensuring risk mitigation and operational excellence.
- Establishing and enforcing Human Resources best practices across all locations.
- Monitoring labour cost ratios across portfolio.
- Analyse financial performance across multiple service stations to identify trends and revenue opportunities.
- Oversee budget plans to ensure sustainable growth and profitability.
- Monitor site profitability and guiding operational managers on financial best practices.
- Evaluate and optimising pricing structures to improve margins and competitiveness.
- Manage cost control initiatives across all locations, including labour and operational expenses.
- Customer Service and Acquisition (including Fuel Debtor Management)
- Helps acquire and manage high value fuel debtor relationships, ensuring contract compliance, negotiating favourable terms, and fostering long term partnerships.
- Manages credit risk across the portfolio by working with business managers to oversee debtor collections, resolve disputes, and implement policies that balance customer retention with financial sustainability.
- Conduct site visits to inspect the condition of fuel dispensers, forecourt canopies, refrigeration units, and POS systems, identifying maintenance priorities.
- Review maintenance logs and service reports from business managers to track recurring asset issues and assess long term performance.
- Approve and prioritise maintenance work orders for urgent repairs across multiple service stations, ensuring minimal operational disruption.
- Engage with approved contractors and suppliers to negotiate service agreements for asset repairs, preventative maintenance, and equipment replacement.
- The TM collaborates with governmental agencies, oil company auditors, and franchisors to maintain positive relationships and address compliance challenges.
- They also standardise safety protocols across all sites, coordinate large scale safety training, and drive continuous improvement initiatives to mitigate operational risks and uphold brand integrity.
- Reviews and audits risk management policies across sites, identifying weaknesses and implementing region wide improvements.
- Analyses incident trends and advises site level managers on proactive measures to reduce financial losses, fraud, and security hazards.
- Standardises armed robbery prevention protocols, security training programs, and emergency response drills across locations.
- Ensures all sites conduct regular security equipment tests.
- Establishes and maintains strong relationships with security service providers, local police, and crime prevention groups.
- Grade 12 / Matric (additional qualifications will be preferable)
- Code 8 Drivers License
- Own Vehicle and willing to travel
- Previous experience in managing multiple fuel service stations will be advantageous
- Previous employment at fresh food retail advantageous
- At least 2 years proven senior management experience
- Must have a clear disciplinary record him/herself
- Advanced labour relations knowledge and skills
- Ability to interpret site financial statements and profit margins
- Self starter with proven high levels of initiative
- High emotional intelligence
About This Role
Career insights for First-Line Supervisors of Retail Sales Workers positions
Salary Benchmark
R42,824/month
R29,904 to
R59,610/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Coordination
Critical Thinking
Common Technologies
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Microsoft Access 365
Oracle Database 23c
Final Cut Pro
YouTube
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First-Line Supervisors of Retail Sales Workers Insights
Median Salary (ZAR)
R42,824/month
Job Outlook
This career will have large numbers of openings.