TRAFFIC
KwaZulu-Natal
Retail Customer Service Team Lead - POS & Stock Control
Clicks Group Limited
Job Description
A leading retail company in KwaZulu-Natal seeks a Customer Service Team Leader to ensure fast and efficient customer service at the point of sale. The ideal candidate will manage shop assistants, resolve customer queries, and uphold service excellence. Applicants must have a Grade 12 qualification and at least one year of customer-facing experience in a retail/FMCG environment. This permanent position offers a market-related salary and supports Employment Equity principles.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365