Retail Administrator

You keep things from falling apart - and most people don't even notice, because when you do your job well, everything just works. Leases get renewed before they lapse. Claims get submitted before the window closes. Contractors show up briefed, quotes are organised, and the paperwork trail is clean enough that nothing ever gets disputed. You know this work intimately. And you probably also know that not every organisation you've supported has been doing something that genuinely matters.

This one is.

M-KOPA exists to extend financial access to people who have historically been locked out of it. Seven million customers across Africa have now accessed credit, smartphones, solar energy, and electric mobility through our model - and 55% of them were accessing formal financial services for the very first time. We've unlocked more than $2 billion in credit, with 86% of customers reporting a measurable improvement in their quality of life. We employ more than 2,300 people and work with 35,000 agents.

That network doesn't sustain itself. Behind every store, every lease, every insured asset, and every new build is a set of administrative processes that either hold or break under pressure. This role holds them.

If you've seen M-KOPA hiring across multiple functions recently, that's not coincidence - it's intentional. We're on a deliberate path from 7 million customers toward 10 million, and the physical retail and warehouse infrastructure supporting that growth needs to keep pace. New stores are being built. Existing ones need to be managed. Leases need to be tracked, claims need to be processed, and the operational backbone of our expansion needs someone who understands that good administration is, in fact, a competitive advantage.

This is the role that makes the physical layer of M-KOPA's growth possible.

Your work spans a few distinct but connected domains. On any given week, you might be tracking lease renewal dates for multiple stores simultaneously, ensuring NCR certificates are registered timeously, and coordinating landlord and supplier invoice confirmations. You'll be monitoring safety incident reports and maintaining updated checklists across the store network.

On the insurance side, you'll support the preparation and submission of claims related to property damage or loss, track claim progress, follow up on payments, and manage reimbursement processing for field-related expenses like rider bike petrol. The work requires you to be thorough without being slow - claim timelines are real, and delays cost money.

The shop build component is where the coordination scope broadens. You'll provide administrative support for active build projects - tracking materials, equipment procurement, and supplier engagements. You'll manage the RFQ process: requesting quotes, collecting them, organising them, and keeping the procurement trail clean enough to hold up under scrutiny. You'll document contractor engagements and keep project records current.

Across all of this, you'll also coordinate staff counselling referrals and incident reporting where needed, and you'll field general administrative requests as the operation evolves.

• Demonstrated administrative experience in a property management, construction, logistics, facilities, or similarly operational environment - with a track record of managing multiple workstreams simultaneously without things slipping.

• Proven ability to work with lease documentation, insurance processes, or procurement administration, with the organisational discipline to manage deadlines, paper trails, and follow-up cycles independently.

• Proficiency in Microsoft Office Suite - particularly Excel for tracking and Word/Outlook for correspondence - alongside strong written and verbal communication skills that hold up across landlords, contractors, and internal teams alike.

A Matric is required. A certificate or diploma in Administration, Property Management, or a related field is an advantage, though the weight of consideration sits firmly with your track record.

This is a coordination-heavy position in a scaling business, which means the volume is real and the pace is genuine. You'll be managing several concurrent workstreams - lease administration, insurance claims, build support, incident tracking - without a lot of hand-holding. If you thrive when you can see the full picture and own your piece of it, this environment will suit you. If you need significant structure and a slow cadence to do your best work, it probably won't.

What we can offer is meaningful context for the work. Every store that opens serves real customers. Every build project completed on time is a community gaining access to M-KOPA's products. The administration that makes that possible is not invisible to us - it's essential.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of forced or child labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect or charge any money as a pre-employment or post-employment requirement. This means we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.