Reservations & Revenue Manager

The Reservations & Revenue Manager maximises the hotel's revenue and profitability through strategic pricing, inventory management, and distribution channel optimisation. This role leads the reservations team while collaborating with Sales, Marketing, and Operations to ensure optimal occupancy and average daily rate at O'Two Hotel.

• Develop and implement revenue management strategies to maximise RevPAR, ADR, and occupancy.
• Monitor market conditions, competitor pricing, and demand patterns to adjust rate strategies.
• Manage all distribution channels including OTAs, GDS, direct bookings, and corporate accounts.
• Oversee the reservations team to ensure prompt, accurate, and personalised booking experiences.
• Prepare and present weekly and monthly revenue reports, forecasts, and performance analyses.
• Collaborate with Sales and Marketing on promotional campaigns and package creation.
• Maintain yield management systems and ensure rate parity across all channels.
• Manage PMS room inventory and rate configurations.
• Develop upselling and conversion strategies to increase total revenue per booking.
• Liaise with Front Office for VIP arrivals, special arrangements, and room allocation.
• Conduct regular training sessions with reservations staff on selling techniques and product knowledge.
• Ensure compliance with cancellation policies, deposit requirements, and booking terms.

• Bachelor's Degree in Hospitality, Tourism, Business, or related field.
• Minimum 5 years' hotel reservations experience, with at least 2 years in revenue management.
• Experience in a five-star or luxury hotel environment preferred.
• Proficiency in revenue management systems (STR, Lighthouse, Ideas, Duetto, Revinate) and OTA extranets.
• Advanced knowledge of Protel, Opera or equivalent PMS.
• Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
• Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property's first guest arrival.
• Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
• Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a 102-key operation - where every guest interaction carries the full weight of the brand and no request is too small to matter.
• Strong analytical and numerical reasoning skills.
• Commercial acumen with a revenue-driven mindset.
• Excellent communication and negotiation abilities.
• Detail-oriented with strong organisational skills.
• Proficiency in Microsoft Excel and data analysis tools.
• Ability to multitask and manage competing priorities.

O'Two Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.