Reservations & Front of House assistant

Skukuza, South Africa Posted on 02/23/2026

A luxury bush lodge in the Sabi Sands is looking for a well-organised and guest-focused Reservations & Front of House Assistant to join the team. This role combines reservations management, guest relations, and administrative support to ensure a seamless guest experience from enquiry through to departure.

• Manage booking enquiries and confirmations
• Process reservations using ResRequest and NightsBridge
• Maintain accurate guest information and booking records
• Communicate with agents and guests regarding availability, rates, and special requests
• Assist with room allocations and reservation updates

• Welcome and check in guests
• Ensure a warm, professional guest experience throughout their stay
• Coordinate guest information with guiding, housekeeping, and kitchen teams
• Assist with check-outs, billing, and guest queries
• Support daily lodge operations where needed

• General office administration and filing
• Assist with reports, reservation tracking, and guest information
• Handle emails and correspondence professionally

Previous lodge or hospitality experience preferred

Experience with ResRequest and NightsBridge

Strong organisational and communication skills

Guest-focused and service-driven personality

Ability to work in a small team in a remote environment

Must be able to understand Afrikaans

Professional, reliable, and adaptable

• Live-in position with accommodation and meals provided
• Work Cycle: 4 weeks on / 1 week off and annual leave