Stockers and Order Fillers
What is a Stockers and Order Fillers?
Stockers and Order Fillers are essential roles in the retail and warehouse industry, responsible for managing inventory, ensuring the availability of products on the sales floor, and preparing orders for customers. Stockers typically focus on replenishing shelves, organizing merchandise, and maintaining a clean and orderly environment. They receive incoming shipments, unpack products, and place them in their designated areas while ensuring that prices and product information are accurately displayed. Order Fillers, on the other hand, specialize in picking and packing items according to customer orders, often working in warehouses or distribution centers. They must be efficient and attentive to detail to ensure that the correct items are selected and prepared for shipment. Both roles require strong physical stamina, as they often involve lifting and moving heavy products, as well as the ability to work collaboratively in a fast-paced environment. Overall, Stockers and Order Fillers play a critical role in the supply chain process, directly impacting customer satisfaction by ensuring that products are readily available and accurately filled for delivery.
Tasks
- Complete order receipts.
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
- Keep records of out-going orders.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Technology Skills
- Enterprise resource planning ERP software
- Word processing software
- Inventory management software
- Electronic mail software
- Operating system software
Tools Used
- Pallet trucks
- Forklifts
- Label removing kits
- Utility knives
- Hand trucks or accessories
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Abilities
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Near Vision
The ability to see details at close range (within a few feet of the observer).
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Trunk Strength
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
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Extent Flexibility
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
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Manual Dexterity
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Some college, no degree
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Less than high school diploma
Work Activities
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Handling and Moving Objects
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Performing General Physical Activities
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
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Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Detailed Work Activities
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Discuss goods or services information with customers or patrons.
- Calculate costs of goods or services.
- Distribute materials to employees or customers.
- Record shipping information.
Work Interests
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Job Outlook
Projected salary and job growth
$29150.0 - $48890.0
This career will grow rapidly in the next few years and will have large numbers of openings.
Assessment
Related assessments and tests
No assessment available.