Reservationist (KwaZulu-Natal, Hluhluwe)

ANEW Hotel Hluhluwe is seeking a professional and customer-focused Reservationist to join our dynamic team. The successful candidate will be responsible for managing guest bookings, handling enquiries, and ensuring a seamless reservation process that reflects the high standards of our establishment. This role requires excellent communication skills, strong attention to detail, and the ability to deliver exceptional service in a fast-paced hospitality environment.

If you are passionate about guest experience and thrive in a role that combines organisation, accuracy, and people interaction, we invite you to apply and become part of our team.

The successful candidate will be based in KwaZulu-Natal, Hluhluwe.

Manage hotel reservations while optimizing revenue and ensuring exceptional guest service through accurate inventory management.

• Process all booking channels
• Manage OTA platforms
• Handle group reservations
• Monitor room inventory
• Track cancellations
• Maintain booking records
• Ensure data accuracy

• Support rate management
• Monitor occupancy levels
• Track revenue targets
• Process deposits
• Monitor credit limits
• Generate forecasts

• Handle booking inquiries
• Process confirmations
• Manage modifications
• Support special requests
• Communicate policies
• Coordinate departments
• Maintain guest data
• Ensure satisfaction

• Maintain Opera PMS
• Update inventory
• Monitor rate parity
• Generate reports
• Track statistics
• File documentation
• Support audits

• Opera PMS expertise
• Revenue management
• OTA knowledge
• Communication skills
• Problem-solving ability
• Attention to detail
• System proficiency
• Industry experience
• Multitasking and time management skills
• Sales and upselling techniques

• Revenue targets
• Occupancy rates
• Booking accuracy
• Response times
• System maintenance
• Report timeliness
• Guest satisfaction
• Team development