Rental Property Portfolio Manager - Atlantic Seaboard

The Rental Portfolio Manager is responsible for overseeing the end-to-end management of a portfolio of residential rental properties, ensuring client satisfaction, legal compliance, financial accuracy, and strong tenant relationships. The role balances strategic insight with hands on operational execution, using WeConnectU and Redrabbit as key platforms.

• Manage all aspects of residential rental properties, including onboarding, inspections, renewals, and terminations

• Draft and manage lease agreements, addendums, extensions, and terminations

• Coordinate tenant onboarding with welcome letters and pre-occupation documentation

• Track lease expirations, notices to vacate, and property turnover timelines

• Serve as the main point of contact for landlords and tenants within your portfolio

• Resolve complaints, address maintenance issues, and provide status updates professionally

• Maintain clear and consistent communication with clients regarding financials, occupancy, and asset performance

• Manage invoicing, recoveries (utilities, levies, rates), deposits, and payment reconciliations via WeConnectU

• Monitor arrears and coordinate collection efforts, including letters of demand and legal proceedings where necessary

• Prepare investor statements and manage refund processes accurately and timeously

• Ensure all financial data is accurately captured, categorized, and reported in compliance with trust account regulations

• Log and manage all maintenance through Redrabbit, coordinating with vendors for prompt resolution

• Track completion, follow up with tenants, and ensure maintenance standards are upheld

• Conduct or schedule property inspections at routine, pre occupation, and exit stages

• Ensure compliance with the Rental Housing Act, CPA, POPIA, and PPRA regulations

• Collect and verify FICA documentation for all parties and maintain secure records

• Attend AGMs or trustee meetings as a landlord representative when applicable

• Coordinate eviction processes where required, including attorney liaison

• Deliver regular performance reports to landlords (arrears, occupancy, inspection findings, maintenance status)

• Analyze market conditions and advise on rental pricing, tenant retention, and portfolio optimization

• Keep agent stock lists up to date and communicate new instructions to internal sales and rental teams

• 2+ years' experience in rental property or portfolio management

• Hands on experience using WeConnectU (or similar PMS) and Redrabbit (or similar maintenance tool)

• Strong administrative, reconciliation, and client service capabilities

• Excellent communication and conflict resolution skills

• Proficiency in Microsoft Excel, Google Workspace, and property CRMs

• Sound understanding of rental legislation and trust account management

• Valid driver's license and own vehicle

• Registered or in progress FFC Certificate in Property Management