Remote (South Africa-based only) Community Manager

We operate at the intersection of creativity, technology, and growth - helping brands navigate and shape the digital landscape. With a global footprint and a multidisciplinary team, we combine strategy, creative, and data to deliver meaningful impact across markets.

We're more than a traditional agency. We partner with clients to drive growth, build communities, and create work that connects. Our culture is collaborative, fast-paced, and built on diverse perspectives.

The Community Manager is the voice and advocate for brands across social media platforms. This role requires a highly motivated, digitally savvy individual with a strong understanding of online communities and excellent communication skills.

You'll be responsible for developing and executing social media strategies, managing communities, driving engagement, and protecting brand reputation across platforms.

• Develop and implement social media strategies aligned with brand objectives and guidelines
  
• Conduct social listening and competitor analysis to inform strategy
  
• Define and track key performance indicators (KPIs)
  
• Stay up to date with platform updates, algorithms, and advertising policies
  

• Create engaging, platform-specific content (copy, visuals, video) that drives interaction and growth
  
• Curate relevant third-party content to add value to the community
  
• Manage content calendars and ensure consistent, timely publishing
  

• Manage and moderate communities across platforms
  
• Respond to comments, messages, and feedback promptly and professionally
  
• Foster a positive, inclusive, and active community environment
  
• Proactively engage with users and build relationships
  
• Identify and nurture brand advocates and influencers
  

• Track and analyse performance metrics to assess campaign effectiveness
  
• Compile regular reports with key insights and recommendations
  
• Use data to continuously optimise content and engagement strategies
  
• Work closely with internal teams (creative, strategy, analytics) to execute campaigns
  
• Participate in client meetings, providing social insights and recommendations
  
• Communicate clearly with stakeholders on performance and strategy
  
• Monitor brand mentions and sentiment across platforms
  
• Identify and manage potential reputation risks proactively
  
• Respond to negative feedback in a professional and constructive manner
  

• 2+ years' experience managing social media communities for brands (agency experience preferred)
  
• Strong written and verbal communication skills with a clear understanding of tone and voice
  
• Deep knowledge of platforms (Facebook, Instagram, X, LinkedIn, TikTok, YouTube)
  
• Experience with social media management, listening, and analytics tools
  
• Understanding of paid social and campaign management
  
• Strong organisational and time management skills
  
• Ability to work independently and within a team
  
• Creative mindset with a passion for digital and social media
  
• Fluency in English; additional South African languages are advantageous