TRAFFIC
Western Cape
Remote Junior Paralegal & Customer Escalations Specialist
Emmington
Job Description
A dynamic portfolio company is seeking a Junior Paralegal/ Jnr Escalations specialist for a fully remote role based in South Africa. The successful candidate will efficiently handle customer concerns, investigate negative feedback, and ensure professional resolutions while adhering to company policies. Strong de-escalation skills, excellent communication, and a proactive approach are essential. This position is ideal for candidates who enjoy engaging directly with customers and are organized enough to manage high volumes of reviews.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.