TRAFFIC
Western Cape
Remote Customer Service Team Leader - Elevate Client Care
University of Fort Hare
Job Description
A leading education institution is seeking an experienced Customer Service Leader to manage a remote team of 15 agents. The candidate should have strong leadership skills and a proven record in delivering exceptional customer service. The role involves ensuring a customer-centric approach across all operations, providing training to team members, and monitoring performance to meet quality metrics. This position is crucial for enhancing the overall customer experience as it involves collaboration with various departments.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365