TRAFFIC
Not Specified
Remote Customer Care Leader - UK/US Focus
Talent Shore
Job Description
A leading clothing brand is seeking a Customer Care Manager to oversee their D2C customer service operations. This role involves leading a team of customer care agents, ensuring high-quality service to parents worldwide. The ideal candidate has 2+ years of managerial experience in customer care, preferably in a digitally native retail environment. Strong leadership, innovative thinking, and excellent interpersonal skills are essential. This is a full-time remote position based in South Africa, requiring alignment with UK working hours.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365