TRAFFIC
Western Cape
Remote Customer Advisor - First-Contact Support & Mentoring
Capita
Job Description
A leading consulting and services firm based in Cape Town is seeking a Customer Advisor to ensure the efficient resolution of customer issues and to meet KPI targets. The role requires mentoring other team members and providing an excellent customer experience across multiple contact channels. This position is integral to improving customer satisfaction and efficiency metrics, requiring a focus on data accuracy and effective complaint management.
About This Role
Career insights for First-Line Supervisors of Office and Administrative Support Workers positions
Salary Benchmark
$63,450/year
Source: O*NET (USD)
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Coordination
Monitoring
Reading Comprehension
Social Perceptiveness
Common Technologies
Microsoft Dynamics
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft
Blackboard software
Microsoft Access
Oracle Database
Fund accounting software
Intuit QuickBooks
First-Line Supervisors of Office and Administrative Support Workers Insights
Job Outlook
This career will have large numbers of openings.