TRAFFIC
Gauteng
Remote After-Hours Patient Care Lead with CRM Skills
ISTA Personnel Solutions
Job Description
A global BPO partner is looking for an After Hours Patient Care Lead Specialist to manage incoming leads and conduct sensitive conversations with families. This fully remote role requires strong English communication and emotional intelligence. Responsibilities include accurately documenting all interactions in HubSpot, scheduling assessments, and providing guidance during challenging situations. Candidates should have customer service experience and demonstrate compassion and attention to detail as they engage with families exploring home care options.
About This Role
Career insights for Social and Community Service Managers positions
Salary Benchmark
R51,590/month
R32,429 to
R77,387/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Service Orientation
Social Perceptiveness
Active Learning
Active Listening
Complex Problem Solving
Common Technologies
Corel WordPerfect Office X9
HCL Notes (formerly IBM Notes)
Microsoft Excel 365
Microsoft PowerPoint 365
CRM Systems (Various)
Claris FileMaker
Microsoft Access 365
HCPCS (Still in use, updated annually)
Social and Community Service Managers Insights
Median Salary (ZAR)
R51,590/month
Job Outlook
This career will grow rapidly in the next few years.
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