Relationship Manager: Heavy Haulage - Bloemfontein

Stay safe online.Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more.

A position has become available within Santam Heavy Haulage for a Relationship Manager and will be based in the Bloemfontein area.

The candidate will understand premium and profit objectives through brokers by building relationships that will ensure growth and retention through creative and attentive marketing, underwriting and risk management strategies.

• Manage allocated portfolio growth, retention, profitability and any other business relevant factors and agree growth plan.
• Work within a cluster and indirectly lead a team comprising of Service Consultants and Underwriters to deliver a service to the allocated portfolio of brokers.
• Reporting on performance against agreed targets
• Identify and develop sales opportunities
• Provide Training to brokers
• Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions.
• Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels, available products and any compliance requirements.
• Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation
• Utilize technology to manage data and the performance of the portfolio under management
• Prospecting for new brokers as well as business development opportunities.Engaging with Underwriting, Claims and Finance teams
• Ensure alignment of quality standards
• Ensure alignment of business processes
• Ensure brokers operate within agreed mandates
• Comply with corporate governance policies, procedures and standards
• Serve as the primary contact point for broker staff to build and maximize the broker relationship
• Effectively drive and deliver on business model to ensure performance targets are achieved in line with strategy
• Ensure continuous strategic and business alignment between brokers and business
• Identify and drive opportunities to improve and enhance product and service offerings
• Keep abreast of market conditions and trends and relevant industry regulations
• Prepares and maintains a market analysis, including competitor information in order to provide input on distribution, product, price and promotion strategies
• Effective participation in any relevant industry related functions and forums and participate in continuing education and other learning opportunities
• Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors' products
• Resolve customer and broker complaints and queries
• Collaborate and work with support units to deliver required service levels
• Co-ordinates and delivers new and on going training on products, processes and systems
• Work within a Portfolio cluster and provide technical leadership and direction for the underwriting (technical, pricing, structure, complex processing) on all matters as they relate to ownership of your assigned portfolio.
• Participate in retention strategy

• FAIS accreditation required
• RE 5
• NQF 5 insurance or risk management qualification
• Minimum 3 years' Commercial Insurance experience
• Knowledge of HCV Insurance sales and underwriting experience
• Experience in being on the road, dealing with, and visiting brokers
• A thorough understanding of all Heavy Haulage /HCV insurance products

• Ability to understand client base related requirements and to conceptualize and develop relative support
• Good understanding of value chain in order to implement cost savings and maximise profitability
• Working knowledge of financial management - accounting - information systems and marketing
• Strong business orientation with commercial and financial skills.
• Computer literate in data manipulation - i.e. Excel as well as technology in general
• Strong networking and relationship building skills
• Decision making abilities
• Technical claims and underwriting skills
• Strong knowledge of Reinsurance

• Deciding & Initiating action
• Working with people
• Relating & Networking
• Presenting & Communicating Information
• Learning & Researching
• Delivering results & Meeting Customer Expectations
• Coping with Pressures & Setbacks
• Achieving Personal Work Goals & Objectives
• Analysing
• Writing and reporting

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions-including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover-we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career-apply now and be part of a company that's shaping the future of insurance. This is Freedom!

1. Advertise: Step 1 - Our vacancies are advertised between 3 5 days depending on the market availability of the required skills.
2. Step 2 - Screening may take a couple of days depending on volume and role complexity.
3. Step 3 - Long listed candidates are sent to the hiring manager for review and consideration for the next stage.
4. Telephonic screening: Step 4 - Candidates may be contacted for a short screening interview to clarify details.
5. Your interview: Step 5 - We use a competency interview model; interview dates will be confirmed via e mail.
6. Step 6 - If suitable, a psychometric assessment may be invited and further employment checks conducted.
7. Step 7 - Prior to an offer, a second interview with the Head of Department may take place.
8. Onboarding: Step 8 - Final paperwork and payroll system integration.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.