Reinsurance & Sasria System Administrator

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Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

Santam has an exciting opportunity available in our Reinsurance department at Head Office in Cape Town to fulfill the role of Reinsurance & Sasria System Administrator.

The purpose of the role is to understand stakeholders' needs in the purchase and administration of reinsurance and Sasria. Provide relationship support, advice, and training to all stakeholders.

• Ensure total continuous aligned RI systems in support of the various Group Reinsurance Structures (PC, CC, WEB-e, AMS, JDE, BI, etc) and any internal and external Audit findings. Recommendations are to be resolved within the required audit timeframes. Identify Reinsurance structures, ensuring these are secured and in place and accurate capturing of the annual renewal structure on the Group's IT platform takes place.
• Projects - Enhancement of business processes in line with project plans and audit feedback from internal, external, and Sasria. Input on requirements, development, and testing. Operations are compliant with Sasria Regulatory requirements. Authorisation of facultative placements above Reinsurance Treaty Limits. Conducting of business, relating to reinsurance and Sasria, in line with the Standard Operating Procedures.
• Internal and External - Provide Technical coaching, advice, problem-solving, and skills transfer.
• System testing on Sasria and Reinsurance requirements.
• Business Support with production enquiries relating to Sasria and Reinsurance Systems.

• Matric
• Qualification in IT/System/Risk Management or similar advantageous
• 2 - 5 years in IT systems procedures / systems administration
• 2 - 5 years in Insurance underwriting (Commercial and Personal line experience)
• Guidewire - Policy Centre and Claims Centre knowledge
• Proficiency in Microsoft Suite
• Facultative and Treaty Reinsurance experience advantageous
• Experience in the use of Jira and Confluence advantageous

• Analytical and problem-solving ability
• Strong customer service orientation and collaborative interpersonal style
• Ability to work at the conceptual as well as detailed level
• Business acumen with thorough knowledge and understanding of business, process, and technology environments
• Effective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience
• Ability to effectively deal with conflict situations
• Emotional intelligence
• Team player with the ability to work independently as well as collaboratively

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career-apply now and be part of a company that's shaping the future of insurance. This is Freedom!

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Step 1: Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Step 2: Screening may take a couple of days depending on volume and the complexity of the role.

Step 3: Long listed candidates are sent to the hiring manager for review and consideration for the next stage.

Step 4: Candidates may be contacted for a short screening interview to get to know them better and clarify any questions.

Step 5: Competency interview model. Interview dates will be confirmed via e-mail. Remain calm and present yourself.

Step 6: If selected, you may be invited to a psychometric assessment and employment checks will be conducted to verify credentials.

Step 7: Prior to an offer, there may be a second interview with the Head of Department.

Step 8: Final onboarding and documentation for payroll system.

Getting ready for your interview: Interviewing is a two-way process - it helps us learn about you and you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.