Regional Operations Manager (QSR / Multi-Site Retail) (JB6028)

Sandton, Johannesburg (Regional travel required)

Market related salary Benefits include: Company vehicle, fuel, cell phone, provident fund, group life, funeral cover, performance bonuses and incentives. Permanent.

Seeking a dynamic and commercially driven Regional Operations Manager to oversee multi site operations within a high volume, fast paced QSR / retail environment. This role is responsible for managing multiple locations across several regions, driving operational excellence, leading large teams, and ensuring strong financial performance across the business. The successful candidate will oversee a large regional footprint, managing multiple operational managers and store teams, with full accountability for sales growth, cost control, people development, and customer experience. This opportunity is ideally suited to a high calibre regional manager from a structured retail or QSR environment who is agile, performance driven, and ready to operate at scale.

• Bachelor's degree in Business Management or related field
• Minimum 5-8 years' experience managing multiple sites/regions within retail, QSR, or a high volume operational environment
• Proven experience managing large teams and multiple direct reports
• Strong track record of driving sales growth, operational efficiency, and profitability
• Experience working within a structured, performance driven corporate environment
• Strong leadership, coaching, and team development capability
• Excellent communication, analytical, and problem solving skills
• Valid driver's licence
• Willingness to travel across regions as required

Regional Operations Management

• Oversee operations across multiple locations, ensuring consistency in execution, standards, and performance.
• Drive operational efficiency across all sites, ensuring alignment with company standards and procedures.
• Monitor and improve key performance indicators across the region.

Sales & Profitability

• Drive revenue growth and ensure achievement of sales targets across all locations.
• Monitor cost controls including labour, stock, and operational expenses.
• Identify trends, risks, and opportunities to maximise profitability.

Leadership & People Development

• Lead, coach, and develop a team of operational managers and store leaders.
• Drive a high-performance culture with strong accountability across all levels.
• Ensure effective succession planning and talent development across the region.

Customer Experience & Brand Standards

• Ensure consistent delivery of high-quality customer service and brand standards.
• Monitor customer experience metrics and implement improvements where required.
• Drive operational excellence across all customer touchpoints.

Operational Compliance & Standards

• Ensure compliance with company policies, procedures, and operational standards.
• Identify areas of risk and implement corrective actions to protect business performance.
• Maintain strong governance and operational discipline across all sites.

Strategic Growth & Continuous Improvement

• Identify opportunities for expansion, growth, and operational improvement.
• Analyse competitor activity and market trends to inform strategy.
• Drive continuous improvement initiatives across the region.

• Opportunity to lead operations at scale across a large multi site business
• High-impact leadership role with full regional accountability
• Exposure to strategic decision making and executive level operations
• Performance driven environment with strong earning potential
• Comprehensive benefits including vehicle, fuel, and incentives

Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.