TRAFFIC
Western Cape
Regional Call Centre Leader - Retail Software Support
Spinnaker Software
Job Description
A leading software solutions provider is seeking an experienced Call Centre Manager in Cape Town to oversee multi-location support operations. The successful candidate will lead a high-performance team focused on delivering exceptional service to retailers across Southern Africa. Responsibilities include managing technical support processes, workforce planning, and performance reporting. Candidates should possess a tertiary qualification in Business Management, five years of call centre management experience, and strong analytical and leadership skills.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365