Recruitment Manager

Clientèle is a proudly South African Financial Services group, listed on the Johannesburg Stock Exchange, with over 30 years of experience delivering accessible, innovative, and client-focused solutions.

The Recruitment Manager is responsible for end-to-end recruitment of high-volume telesales agents, ensuring timely, cost-effective hiring aligned to business growth targets. The role focuses on workforce planning, volume hiring strategies, recruitment team leadership, and maintaining hiring quality in a fast-paced sales environment.

• Bulk Recruitment Delivery
  • Manage high-volume recruitment campaigns for telesales/contact centre roles.
  • Deliver hiring targets within tight timelines, often under fluctuating demand.
  • Coordinate mass interviews and large onboarding intakes.
• Recruitment Strategy & Planning
  • Develop scalable sourcing strategies for bulk telesales hiring.
  • Identify and implement alternative talent pipelines.
• Drive sourcing through:
  • Job portals
  • Social media and digital campaigns
  • Walk-in/interview days
• Referral programmes
  • Build and maintain an active candidate pool for immediate deployment.
• Recruitment Team Management
  • Lead and manage a team of recruiters.
  • Allocate roles, track productivity, and coach recruiters on bulk hiring techniques.
  • Set daily, weekly, and monthly recruitment targets for the team.
• Stakeholder Management
  • Partner closely with Operations, Sales, Training, and HR teams.
  • Provide regular updates on hiring progress, risks, and pipeline status.
  • Align recruitment processes with operational and training schedules.
• Screening & Selection Oversight
  • Ensure consistent screening standards (telephonic, in-person, or virtual).
  • Oversee assessments, background checks, and offer management.
  • Manage high offer-to-join ratios and attrition mitigation.
• Quality & Retention Focus
  • Balance speed with quality of hire.
  • Analyse early attrition trends and adjust recruitment criteria accordingly.
  • Implement pre-hire realistic job previews and expectation-setting.
• Compliance & Process Management
  • Ensure recruitment practices comply with labour legislation and company policies.
  • Maintain accurate recruitment records and reports.
  • Continuously improve recruitment processes and candidate experience.

Bachelor's degree or Diploma in Human Resources, Psychology, Business Administration, or related field.

• 5-8 years of recruitment experience.
• Minimum 3-5 years in bulk/mass recruitment, preferably within telesales, call centre or contact centre environments.
• Proven experience managing a recruitment team.

• Strong understanding of telesales hiring profiles.
• Excellent planning and organisational skills.
• Ability to work in a high-pressure, target-driven environment.
• Excellent stakeholder and people management skills.
• Data-driven with strong reporting and analysis capability.
• High-volume interview and assessment management expertise.
• (Preferred) Experience with ATS platforms and recruitment analytics.
• (Preferred) Knowledge of employer branding and digital recruitment campaigns.

Full-time

• Time-to-fill (bulk roles)
• Cost per hire
• Offer-to-join ratio
• New hire quality and performance feedback
• Early attrition (0-90 days)
• Recruiter productivity
• Hiring target achievement