Receptionist Switchboard Operator - Luxury Estate, Stellenbosch

Career Growth Hospitality Recruitment are looking for a professional, well-presented and guest-focused Receptionist Switchboard Operator to join a prestigious luxury estate based in Stellenbosch.

This is a fantastic opportunity for someone who is passionate about hospitality, enjoys engaging with guests, and takes pride in delivering exceptional first impressions.

• Welcome all guests with warmth, professionalism, and genuine hospitality
• Provide guests with information about the estate, its facilities, experiences, and offerings
• Conduct guided estate tours for visiting guests
• Manage all incoming calls via the switchboard, ensuring prompt and professional handling
• Direct calls and assist with enquiries appropriately
• Maintain and update guest and operational data
• Communicate important daily information across departments
• Coordinate restaurant booking sheets with relevant teams
• Handle guest queries and elevate concerns to management when required

• Grade 12 (Hospitality qualification advantageous)
• 1-2 years' experience in a reception or guest-facing role
• Excellent telephone etiquette and strong communication skills
• Fluent in English (spoken and written)
• Strong administrative and computer skills (MS Word, Excel, Outlook)
• Well-organised with strong attention to detail
• Comfortable working with high-end, international clientele
• Able to work hospitality hours (including weekends, evenings, and public holidays)
• Professional appearance with a friendly, positive, and enthusiastic attitude
• Ability to remain focused and energetic during long shifts

A confident, polished individual who thrives in a luxury environment, enjoys interacting with guests, and can represent the estate with professionalism and pride at all times.