Reception Supervisor

To plan and coordinate the hospital's Reception and Admissions function. The incumbent is accountable for ensuring an efficient and time sensitive admissions process in accordance with CHG standards.

• NQF Level 6 (Office Administration / Secretarial Courses)
• 3 years' experience in a similar environment.
• Previous experience in a hospital is advantageous.
• People management experience is advantageous.
• Computer Literacy - SAP or similar

• Manage and coordinate all reception staff (hospital/doctor), Switchboard Operator, Admissions Clerks, Porters and Drivers in an effective manner to ensure professional service delivery.
• Ensure all reception / admissions activities are fully operation, legible and captured on SAP.
• Engage with internal and external clients on documentation required for patient admissions, bed allocation, ward movements and discharge times, newborn registrations on medicals schemes and medical schemes suspension/ decline of authorizations to obtain further information to ensure authorization.
• Manage financial risk, by ensuring the collection of co-payments and private patient estimates as per company policies and procedures.
• Engage daily with the Finance team regarding banking according to the company cash management standards.
• Drive eligibility checks in admissions.
• Ensure completeness of documentation required for admission, for each patient.
• Ensure any non-validated admissions are escalated and corrected on SAP.