TRAFFIC
Western Cape
Quality Assurance Manager: Lead Contact Centre Quality
Sitel Corp.
South African Rand . ZAR 300,000 - 400,000
Job Description
A leading contact centre provider is seeking a Quality Manager in Cape Town to supervise quality assurance programs and drive continuous improvement initiatives. You will manage a team, analyze performance data, and implement quality standards to enhance customer interactions. The ideal candidate has at least 3 years of experience in a BPO environment, strong leadership skills, and a solid grasp of various QMS systems. A competitive salary is offered, dependent on experience.
About This Role
Career insights for First-Line Supervisors of Retail Sales Workers positions
Salary Benchmark
R42,824/month
R29,904 to
R59,610/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Coordination
Critical Thinking
Common Technologies
Claris FileMaker
Microsoft Access 365
Oracle Database 23c
Final Cut Pro
YouTube
Discontinued
QuickBooks POS
UKG Dimensions
Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
300,000 - 400,000
Location
Western Cape, South Africa
First-Line Supervisors of Retail Sales Workers Insights
Median Salary (ZAR)
R42,824/month
Job Outlook
This career will have large numbers of openings.