TRAFFIC
Western Cape
Quality Assurance Manager: Lead Contact Centre Quality
Sitel Corp.
South African Rand . ZAR 300,000 - 400,000
Job Description
A leading contact centre provider is seeking a Quality Manager in Cape Town to supervise quality assurance programs and drive continuous improvement initiatives. You will manage a team, analyze performance data, and implement quality standards to enhance customer interactions. The ideal candidate has at least 3 years of experience in a BPO environment, strong leadership skills, and a solid grasp of various QMS systems. A competitive salary is offered, dependent on experience.
Job Overview
Date Posted
07 Feb 2026
Salary
South African Rand . ZAR
300,000 - 400,000
Location
Western Cape, South Africa