TRAFFIC
Western Cape
Quality Assurance Analyst - Call Center Quality & Coaching
Teleperformance
Job Description
A leading customer service provider in Cape Town is seeking a skilled Quality Analyst to join their dynamic team. The ideal candidate will monitor and evaluate customer service interactions, providing constructive feedback to call center agents to ensure high-quality service. With a focus on compliance and data analysis, the role requires strong communication skills and a solid understanding of quality assurance principles. Experience in the field and proficiency in Microsoft tools are essential for success.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.